Event Rental FAQ’s
Can I see the items before booking?
Absolutely! Contact us using our form or email and we will be happy to schedule a visit. We are located three miles north of Uptown Charlotte at 801 Atando Avenue Suite F.
What if I need an item you do not carry? For instance, if I need a Tent.
If we don’t carry a certain item you need, just ask and we’ll be happy to arrange it for you. For example, items such as Tents, Linens or Table Top items (Glassware, Flatware, or Dinnerware).
Note: There may be additional delivery fees and charges that will be passed on to your overall invoice.
I would like to rent some lights or chandeliers for my event, can you install them?
Yes we offer installation for all our lighting. The cost of install will be dependent on several factors such as location (indoor/outdoor), access to power, ease of access to lighting location, etc. Just indicate your need on your quote and we will set it up for you.
Do you require a deposit?
Yes, we do require a 25% non-refundable deposit to hold your event date when you decide to book with us. The full payment is due 14 days before your event date along with any order revisions.
Do you have an order minimum?
Yes. To qualify for regular delivery, all orders within 25 miles of our warehouse are subject to a $500 minimum before fees and taxes. For orders between 25 to 90 miles it is a $600 minimum and orders more than 90 miles our order minimum begins at $3,000.
Can we pick up the items to avoid delivery charges?
Absolutely, you may pick up and return orders during regular business hours (by appointment only) for orders of at least $150 in value. Note: There are certain exceptions to our inventory that shall not be available for pickup. Just call us or indicate it on your quote request and we’ll do our best to accommodate you. Items you are picking up must fit safely inside your vehicle. You are responsible for loading, unloading and securing the load in your vehicle; however, at your request, we can assist you. NewSouth staff will exercise care when assisting you but cannot be responsible for damage to the vehicle or personal property that may occur during loading, unloading, or transport.
Can you deliver to...?
We are located near uptown Charlotte and can deliver to surrounding areas such as: Cornelius, Mooresville, Concord, Rock Hill, Gastonia, Matthews, Pineville, Fort Mill, and Monroe.
If your event is a bit further away, no problem. We do deliver to cities as far as Asheville, Raleigh-Durham-Cary, Columbia, Charleston or Atlanta. However, we do ask that your order start at $3,000 before delivery costs. We are flexible with delivery options so if your venue location is not listed here please contact us for more details.
How much to deliver and how does it work?
Fees unfortunately are a part of the events industry. Do know that we try to be fair and reasonable in order to recoup our costs. The cost of your delivery varies based on order size, location of your venue, and ease of access for set up. Please fill out our quote request form and we will be happy to give you specific details for your event. If you have special delivery requirements (specific times, time windows, or after hours pick-ups) there may be additional fees.
Deliveries are usually done the day before your event and Pick up is the next day during regular business hours (9am-12pm or 1pm-3pm). We can be flexible with delivery and pickup times and will do our best to work with what you need!
Can I Change my Order?
We understand that changes happened and we’re here to help. Some key policies on change orders include:
Final changes to item counts need to be placed at least 7 days prior to delivery or customer pick up.
5 days prior to the Out Date orders are packed, staged and loaded and cannot be reduced.
Equipment added to your order within 5 days of the Out Date may be subject to Last Minute Order and/or Delivery Fees.
Or, to avoid extra delivery fees you are welcome to pick up the items from our location.
Once the order is assembled full charges apply.
What if I need to cancel my event?
We hate to see anyone cancel their events but things happen. Here are our policies on cancellations and refunds:
- Cancellations made 8 days or more prior to the Out Date will be no charge (less non-refundable deposit).
- Cancellations made within 7 days of the Out Date will be charged 100% of the rental total.
- Additional charges may apply if the order has been loaded and/or in route.
What is your policy for broken, damaged and missing rental items?
The customer is responsible for the equipment while in their possession. Be sure equipment is secured when not in use and protected from the weather. Notify us immediately if you find something broken or missing when it is received!
What is the Damage Waiver?
An 10% non-refundable damage waiver is added to each order to cover the cost of broken and damaged items. It is inevitable that items will be lightly damaged or may be stained, etc. Our waiver allows us to cover those expenses without having to charge you more after the event. The damage waiver however does not cover substantially damaged, missing or stolen items.
Ready to get a quote?
Get in touch with us using the link below and we will get back to you shortly.