Event Rental FAQ’s

We know you have a lot of questions. We’re here to help!
Can I see the items before booking?

Absolutely! Contact us using our form or email and we will be happy to schedule a visit. We are located three miles north of Uptown Charlotte.

Do you require a deposit?

We require a 50% deposit to hold your event date when you decide to book with us.  Full payment is due two weeks before your event date along with any order revisions. 

Do you have an order minimum?

All orders are subject to a $250 minimum before fees and taxes. For orders under this amount, full payment is due at the time of booking and all payments are non-refundable. For long distance events (more than an hour from our location) our order minimum begins around $1,000.

Can we pick up the items to avoid delivery charges?

Yes but it will be determined on a case-by-case basis (order size dependant). Items you are picking up must fit safely inside your vehicle. You are responsible for loading, unloading and securing the load in your vehicle; however, at your request, we can assist you. 

NewSouth staff will exercise care when assisting you but cannot be responsible for damage to the vehicle or personal property that may occur during loading, unloading, or transport.

Customers may pick up and return orders during business hours (9:00am to 4:00pm Monday through Friday by appointment only).

Can you deliver to...?

We are located near uptown Charlotte and can deliver to: Cornelius, Mooresville, Concord, Rock Hill, Gastonia, Matthews, Pineville, Fort Mill, and Monroe.

We do deliver to Charleston or Atlanta for orders over $1,500 before delivery costs.  Delivery for venues more than 90 miles from us starts at $600. We are flexible with delivery options so if your venue location is not listed here please contact us for more details.

How much to deliver and how does it work?

The cost of delivery varies depending on your order size,  location of your venue, and ease of access for set up. Please fill out our quote request form and we will be happy to give you specific details for your event size and location.

Deliveries are usually done the day before your event between 9am-12-pm and Pick up is the next day between 9am-12pm. Please note that there are extra fees associated with special delivery requirements (specific times, time windows, or after hours pick-ups)  We can be flexible with delivery and pickup times and will do our best to work with what you need! 

Can I Change my Order?

We understand that changes happened and we’re here to help.  Some key policies on change orders include:  

  • Final changes to item counts need to be placed at least 7 days prior to delivery or customer pick up.

  • 5 days prior to the Out Date orders are packed, staged and loaded and cannot be reduced.

  • Equipment added to your order within 5 days of the Out Date may be subject to Last Minute Order and/or Delivery Fees.

  • Or, to avoid extra delivery fees you are welcome to pick up the items from our location.

  • Once the order is assembled full charges apply.

What if I need to cancel my event?

We hate to see anyone cancel their events but things happen.  Here are our policies on cancellations and refunds:

  • Cancellations made 5 days or more prior to the Out Date will be no charge.
  • Cancellations made within 5 days of the Out Date will be charged 25% of the rental
  • total.
  • Cancellations within 48 hours of the Out Date will be charged 50% rental.  
  • Additional charges may apply if the order has been loaded and/or in route.
What is your policy for broken, damaged and missing rental items?

The customer is responsible for the equipment while in their possession. Be sure equipment is secured when not in use and protected from the weather. Notify us immediately if you find something broken or missing when it is received!

Ready to get a quote?

Get in touch with us using the link below and we will get back to you shortly.

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